{"id":1889,"date":"2024-02-13T19:08:45","date_gmt":"2024-02-13T19:08:45","guid":{"rendered":"http:\/\/localhost:10041\/?page_id=1889"},"modified":"2025-02-19T19:59:20","modified_gmt":"2025-02-19T19:59:20","slug":"faq","status":"publish","type":"page","link":"https:\/\/mobilexarmy.com\/es\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"mobx-legacy\"\n     data-js=\"faq-ajax-tabs\"\n     data-action=\"filter_faqs\">\n    <div class=\"w-full bg-white\">\n        <div class=\"mx-auto flex flex-col gap-16 bg-darkGreen p-6 py-[100px]\">\n            <div class=\"flex flex-col gap-10\">\n                <div class=\"flex items-center justify-center\"><img alt=\"faq\"\n                         loading=\"lazy\"\n                         width=\"32\"\n                         height=\"20\"\n                         decoding=\"async\"\n                         data-nimg=\"1\"\n                         class=\"relative top-1\"\n                         style=\"color:transparent\"\n                         src=\"\/wp-content\/uploads\/2024\/02\/mX_Logo_xBlue-xGreen_Facet_H.webp\">\n                    <p class=\"text-[32px] text-white\">pertcare<\/p>\n                <\/div>\n                <h1\n                    class=\"text-center text-[50px] font-black uppercase leading-[85%] text-white lg:text-[100px] 2lg:text-[130px]\">\n                    how <span class=\"text-highlight\">can we help?<\/span><\/h1>\n            <\/div>\n            <div data-js=\"faqs-search\"\n                 class=\"relative mx-auto flex h-[64px] w-full max-w-[760px] items-center lg:w-2\/3\"><input\n                       class=\"text-black mx-auto h-full w-full  rounded-md border border-gray-600\/50 bg-transparent px-[30px] pr-[110px] text-white outline-none placeholder:text-gray-500 focus:bg-white focus:text-black false\"\n                       type=\"text\"\n                       placeholder=\"Search for questions...\"\n                       name=\"search\"\n                       value=\"\">\n\n                <ul id=\"questions\"\n                    class=\"absolute top-[64px] max-h-80 w-full overflow-y-scroll rounded-b-md bg-white p-4 tracking-widetext-[#0F261F]\/60  hidden\">\n\n                                    <\/ul>\n\n                <img alt=\"search\"\n                     loading=\"lazy\"\n                     width=\"24\"\n                     height=\"24\"\n                     decoding=\"async\"\n                     data-nimg=\"1\"\n                     class=\"absolute right-[20px] top-1\/2 -translate-y-1\/2\"\n                     style=\"color:transparent\"\n                     src=\"\/wp-content\/uploads\/2024\/02\/search-white.svg\">\n            <\/div>\n            <div class=\"mx-auto grid grid-cols-2 gap-4 xl:grid-cols-5\"\n                 data-js=\"faq-filter-btns\">\n\n                <div class=\"hidden border-[#50F40C] bg-[#50F40C]\/10\"><\/div>\n\n                                <div data-js=\"filter-btn\"\n                     data-term=\"5\"\n                     data-term-slug=\"port-in-and-activation\"\n                     class=\"service flex h-[156px] min-w-[167px] cursor-pointer flex-col items-center justify-center gap-4 rounded-md border border-transparent bg-white\/5 p-4 text-center hover:border hover:border-[#50F40C] hover:bg-[#50F40C]\/10 lg:h-[200px] lg:min-w-[234px]  col-span-2 min-w-[338px] xl:col-span-1\">\n                    <img alt=\"faq\"\n                         loading=\"lazy\"\n                         width=\"80\"\n                         height=\"80\"\n                         decoding=\"async\"\n                         data-nimg=\"1\"\n                         class=\"service-icon\"\n                         style=\"color:transparent\"\n                         src=\"\/wp-content\/uploads\/2024\/02\/start_service.svg\">\n                    <p class=\"text-[15px] text-white lg:text-[17px]\">Getting started<\/p>\n                <\/div>\n\n                                <div data-js=\"filter-btn\"\n                     data-term=\"4\"\n                     data-term-slug=\"service\"\n                     class=\"service  flex h-[156px] min-w-[167px] cursor-pointer flex-col items-center justify-center gap-4 rounded-md border border-transparent bg-white\/5 p-4 text-center hover:border hover:border-[#50F40C] hover:bg-[#50F40C]\/10 lg:h-[200px] lg:min-w-[234px]  false\">\n                    <img alt=\"faq\"\n                         loading=\"lazy\"\n                         width=\"80\"\n                         height=\"80\"\n                         decoding=\"async\"\n                         data-nimg=\"1\"\n                         class=\"service-icon\"\n                         style=\"color:transparent\"\n                         src=\"\/wp-content\/uploads\/2024\/02\/wireless_service_talk_text_data_vm.svg\">\n                    <p class=\"text-[15px] text-white lg:text-[17px]\">Service<\/p>\n                <\/div>\n\n                                <div data-js=\"filter-btn\"\n                     data-term=\"6\"\n                     data-term-slug=\"devices\"\n                     class=\"service  flex h-[156px] min-w-[167px] cursor-pointer flex-col items-center justify-center gap-4 rounded-md border border-transparent bg-white\/5 p-4 text-center hover:border hover:border-[#50F40C] hover:bg-[#50F40C]\/10 lg:h-[200px] lg:min-w-[234px]  false\">\n                    <img alt=\"faq\"\n                         loading=\"lazy\"\n                         width=\"80\"\n                         height=\"80\"\n                         decoding=\"async\"\n                         data-nimg=\"1\"\n                         class=\"service-icon\"\n                         style=\"color:transparent\"\n                         src=\"\/wp-content\/uploads\/2024\/02\/devices_phones_tablets_wearables_ios_android.svg\">\n                    <p class=\"text-[15px] text-white lg:text-[17px]\">Equipos<\/p>\n                <\/div>\n\n                                <div data-js=\"filter-btn\"\n                     data-term=\"10\"\n                     data-term-slug=\"billing-and-payment\"\n                     class=\"service  flex h-[156px] min-w-[167px] cursor-pointer flex-col items-center justify-center gap-4 rounded-md border border-transparent bg-white\/5 p-4 text-center hover:border hover:border-[#50F40C] hover:bg-[#50F40C]\/10 lg:h-[200px] lg:min-w-[234px]  false\">\n                    <img alt=\"faq\"\n                         loading=\"lazy\"\n                         width=\"80\"\n                         height=\"80\"\n                         decoding=\"async\"\n                         data-nimg=\"1\"\n                         class=\"service-icon\"\n                         style=\"color:transparent\"\n                         src=\"\/wp-content\/uploads\/2024\/02\/billing_and_payments.svg\">\n                    <p class=\"text-[15px] text-white lg:text-[17px]\">Billing and payments<\/p>\n                <\/div>\n\n\n                                <div data-js=\"filter-btn\"\n                     data-term=\"9\"\n                     data-term-slug=\"account-management\"\n                     class=\"service  flex h-[156px] min-w-[167px] cursor-pointer flex-col items-center justify-center gap-4 rounded-md border border-transparent bg-white\/5 p-4 text-center hover:border hover:border-[#50F40C] hover:bg-[#50F40C]\/10 lg:h-[200px] lg:min-w-[234px]  false\">\n                    <img alt=\"faq\"\n                         loading=\"lazy\"\n                         width=\"80\"\n                         height=\"80\"\n                         decoding=\"async\"\n                         data-nimg=\"1\"\n                         class=\"service-icon\"\n                         style=\"color:transparent\"\n                         src=\"\/wp-content\/uploads\/2024\/02\/my_account_management.svg\">\n                    <p class=\"text-[15px] text-white lg:text-[17px]\">Account Management<\/p>\n                <\/div>\n            <\/div>\n        <\/div>\n        <div class=\"m-auto text-black flex max-w-[920px] flex-col items-center justify-center p-6  py-[100px]\"\n             id=\"accordion-list\">\n            <h2 class=\"mb-20 flex flex-col items-center text-center text-[34px] font-black uppercase leading-[85%] md:text-[49px] lg:text-[89px]\"\n                data-js=\"term-slot\">\n                FREQUENTLY\n                <!-- -->\n                <div class=\"flex\">ASKED <span class=\"ml-2 text-highlight\"> QUESTIONS<\/span><\/div>\n            <\/h2>\n            <div class=\"flex w-full max-w-[920px] flex-col p-6 lg:w-[920px]\"\n                 data-js=\"ajax_root\">\n\n\n\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n<div class=\"mobx-legacy\">\n   <section id=\"help\"\n            class=\"py-[65px] lg:py-[120px]\">\n      <div class=\"wrapper\">\n\n          <div class=\"flex_container flex_two\">\n\n         <div class=\"flex_item one_third\">\n            <h2\n                class=\"text-[34px] font-black uppercase leading-[85%] lg:text-[89px] !text-[44px] text-white lg:!text-[60px]\">\n\n                                    <span>\u00bfNECESITAS AYUDA?<\/span>\n                \n            <\/h2>\n         <\/div>\n              <div class=\"flex_item two_thirds\">\n            <p class=\"mb-[30px] text-lightGreen lg:mb-[20px] need-help-p\">Somos un nuevo modelo de servicio m\u00f3vil, por lo que es natural que tengas preguntas a lo largo del camino. Para conectarse con un representante de XpertCare en vivo, env\u00edenos una nota por correo electr\u00f3nico o ll\u00e1menos al <strong>833-422-1053.<\/strong><br>\n            <\/p>\n             <div class=\"need-help-btns\">\n             <a href=\"mailto:xpertcare@mymobilex.com\"\n               class=\"btn\"\n               target=\"_self\"><span>Contacto XpertCare<\/span><\/a>\n\n             <a href=\"mailto:xpertcare@mymobilex.com\"\n                class=\"round-img-btn\"\n                target=\"_self\"><span class=\"logo-link\"><\/span><\/a>\n             <\/div>\n\n         <\/div>\n\n         <\/div>\n      <\/div>\n   <\/section>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-faq.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1889","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer Service | Get MobileX Support<\/title>\n<meta name=\"description\" content=\"Contact MobileX Customer Service and get connected with a live XpertCare representative.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mobilexarmy.com\/es\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"es_MX\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer 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